Support Specialist with English

Срочно требуется support specialist with english!

Должностные обязанности:
The scope of our activity is the provision of customer support services, sales and regional development in the international markets in the field of IT and financial technologies.

In Customer Support department we do not call our clients, but resolve their queries in chats and tickets (by email).

What we do:




Addressing client requests in written form (chats, emails)



Compliance with service quality standards



Interaction with other departments to improve work processes



Effective cooperation with customer service teams in the international offices of the company



Broadcast customers feedback on product and processes to relevant departments



Maintaining a positive working environment in our multicultural team




What we are looking for:





Fluency in English
(Advanced level speaking and writing),knowledge of another language (Chinese, Spanish, Portuguese) would be an advanctage.



Experience in customer support



Computer literacy (daily computer usage, chats, emails, fast typing skills)



Ability to learn fast



Ability to find an approach to solving diverse tasks



Multitasking mindset



Readiness to work in the
rotating shifts


(
morning, evening and night shifts
)
.
Night hours are paid additionally and taxi is provided by the company



Readiness to fit in in a multicultural and multi-religious environment




What we offer:




Competitive salary + KPI bonuses after probation period




Office

mode job




Professional development opportunities



Stable full-time job in a growing company



Practical courses and workshops



Social benefits (paid lunches, coffee and cookies, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.).

Условия:
Сменный график