Support Specialist with English
Срочно требуется support specialist with english!
Должностные обязанности:
The scope of our activity is the provision of customer support services, sales and regional development in the international markets in the field of IT and financial technologies.
In Customer Support department we do not call our clients, but resolve their queries in chats and tickets (by email).
What we do:
Addressing client requests in written form (chats, emails)
Compliance with service quality standards
Interaction with other departments to improve work processes
Effective cooperation with customer service teams in the international offices of the company
Broadcast customers feedback on product and processes to relevant departments
Maintaining a positive working environment in our multicultural team
What we are looking for:
Fluency in English
(Advanced level speaking and writing),knowledge of another language (Chinese, Spanish, Portuguese) would be an advanctage.
Experience in customer support
Computer literacy (daily computer usage, chats, emails, fast typing skills)
Ability to learn fast
Ability to find an approach to solving diverse tasks
Multitasking mindset
Readiness to work in the
rotating shifts
(
morning, evening and night shifts
)
.
Night hours are paid additionally and taxi is provided by the company
Readiness to fit in in a multicultural and multi-religious environment
What we offer:
Competitive salary + KPI bonuses after probation period
Office
mode job
Professional development opportunities
Stable full-time job in a growing company
Practical courses and workshops
Social benefits (paid lunches, coffee and cookies, 50% compensation for sports activities and mental care, medical insurance for you and your children, etc.).
Условия:
Сменный график